Live Edge Elm Countertop

Live edge wood products are a testament to nature's beauty, blending seamlessly with modern design. These unique pieces, with their raw edges and distinctive grain patterns, are not only visually appealing but also durable. However, like all wood products, they require proper care to maintain their beauty and longevity. Upon receiving table Customer is responsible for maintenance.
Tables are for indoor conditions.

(Use outdoors at your own risk. Wood will weather in the elemen

Routine Cleaning - Use 100% Cotton

Dust Regularly: To maintain the luster and beauty of your live edge wood, it's essential to dust it regularly. Use a soft, dry cloth to wipe away any accumulated dust and debris.

Wipe Spills Immediately: Accidental spills can happen. When they do, it's crucial to wipe them up immediately using a soft cloth. This prevents potential stains and protects the wood's finish. 

Gentle Cleaning: For more thorough cleaning, use a slightly damp cloth. Avoid using harsh chemicals or abrasive materials. A gentle solution of warm water and mild dish soap can be effective for stubborn stains.

Nothing with polyester in the fabric should ever be used.

Protecting Your Live Edge Wood

Avoid Direct Sunlight: Prolonged exposure to direct sunlight can discolor your live edge wood. It's best to place your furniture away from windows or other sources of direct sunlight.

Use Coasters and Pads: While live edge wood is durable, it's still susceptible to scratches and dents. Using coasters for drinks and protective pads for hot dishes can help prevent potential damage.

Maintain Consistent Environment: Extreme changes in temperature and humidity can adversely affect wood. It's recommended to keep your live edge wood in a consistent environment, away from direct heat sources and vents. 

Special Care Tips

Sealing and Finishing: To enhance the wood's natural beauty and protect it from potential damage, consider applying a sealant or finish. This not only adds a protective layer but also enriches the wood's color and grain.

Avoiding Heat: Never place hot pans or dishes directly on the wood surface. Instead, use trivets or hot pads to prevent potential heat damage. 

Felt Pads: For decorative items or heavy objects, consider using felt pads underneath to prevent scratches on the wood surface.

Repair and Maintenance

Scratch Repair: If your live edge wood gets scratched, it's possible to repair it. Depending on the finish, you might need to sand the affected area lightly and then reapply the finish. 

Regular Maintenance: Over time, the finish on your live edge wood might wear out. Consider reapplying a finish or sealant every few years to keep your wood looking its best.

Professional Help: If you're unsure about how to care for or repair your live edge wood, consider seeking professional advice or services.

Conclusion

Live edge wood products are more than just furniture; they're a piece of art. With the right care and maintenance, they can remain a beautiful centerpiece in your home for years to come. Remember, the key is regular care, protection from potential damage, and periodic maintenance.

Customized Furniture & Returns

• No Returns on Customized Furniture: We take pride in crafting unique pieces tailored to your specifications. As such, we cannot accept returns on any customized furniture.

• Cancellation Charges: If you decide to cancel an order after work has commenced, charges will apply for the work done, including design time.

• Special Orders: Custom and special orders are non-returnable and cannot be canceled once placed due to the bespoke processes involved. This includes personalized, logo-branded, and all types of furniture pieces.

Return Policy for Custom and Made-to-Order Products

• No Returns on Custom Products: Custom and Made-to-Order products are non-returnable. All deposits for these products are non-refundable.

• Claims: In the rare event of an issue, please notify us within five (5) business days of receipt. No returns will be accepted on products that have been installed, altered, or damaged.

• Nature of Real Wood: Our products are crafted from genuine wood, which reacts to environmental factors. While we take precautions in wood selection and crafting, there's a possibility of natural changes like warping or cracking. Such changes, though rare, enhance the rustic charm of the product.

Standard Furniture Returns

• 30-Day Return Policy: If you're not fully satisfied with a standard, non-customized piece, you may return it within 30 days of delivery for a refund, minus a 20% restocking charge. Return shipping costs are borne by the customer.

• Condition for Returns: Returned furniture must be in a condition fit for resale. Any costs to restore the furniture to this condition will be deducted from the refund. Prior authorization is required for all returns.

Refund Policy

• Feedback: We appreciate when customers inform us upon safely receiving their purchase. If you have concerns, please reach out before leaving any feedback, and we'll strive to address the situation.

• Damaged or Defective Items: We only accept returns for items that arrive damaged or defective. In such cases, contact us within 7 days of delivery and ship the items back within 30 days. Return shipping costs are the buyer's responsibility, and if the item isn't returned in its original state, the buyer will be charged for any loss in value.

• Customer Satisfaction: At 1 of a Kind Live Edge Slabs, customer satisfaction is paramount. If you're not pleased with your purchase, please contact us, and we'll work diligently to find a solution that benefits both parties.

Our terms aim to provide clarity and ensure a smooth experience for our customers. If you have further questions or need clarification on any point, please don't hesitate to contact us.

Domestic Shipping & Delivery

• Domestic Shipping & Delivery : Shipping costs are not included in checkout and will be calculated separately based on the destination, size, weight, and shape of the item. Due to the custom-made nature of our products and their shipment via courier or freight, costs can fluctuate significantly due to production times (weeks to months) and market conditions. We use a nationwide white glove courier service to ensure safe delivery. For an accurate shipping quote, please contact us before purchase, as prices may vary. All items are professionally wrapped for protection.

• Insurance & Assistance: While such incidents are rare, we always suggest you purchase shipping insurance for all our shipments in the unfortunate event that your item arrives damaged or gets lost. This is not included by default with any purchase, and is an additional cost we can provide from the carriers.

• White Glove Delivery Option: For those seeking a comprehensive delivery experience, we offer a white glove delivery service at an additional charge. This premium service includes delivery, installation, and cleanup, ensuring a hassle-free experience for you. If this is something you're interested in, please reach out to us for more details.